INDECOPI

Complaints Book

In accordance with the Peruvian Consumer Protection Code (Law No. 29571), our virtual Complaints Book (Libro de Reclamaciones) is available to you.

Provider details

Salkantay Go E.I.R.L.
RUC: —
Calle Triunfo 392, Cusco
hola@salkantaygo.com

October 1, 2026 · N.º LR-2026-00001

File your claim or complaint. You will receive a copy by email and we will reply within 15 business days.

1. Consumer identification

Full name * Document type *

Document number *Phone *

Address *Email *

I am under 18

2. Contracted product or service

Type *Amount claimed

Description of the product or service *

3. Claim details and consumer request

Claim (reclamo): disagreement related to the products or services. Complaint (queja): disagreement not related to the products or services, or dissatisfaction with customer service.

Details * Request *

Filing a claim does not prevent the use of other dispute resolution channels, nor is it a prerequisite to file a complaint with INDECOPI. The provider must respond within fifteen (15) business days.

I declare that the information provided is true and accept the privacy policy.